What is Essentrics return policy?

Books & DVDs

Returns are accepted on unopened DVDs that are still in their original cellophane packaging and on books in perfectly new condition (no creases, folds, tears, or marks)—for up to 30 days after the purchase was made. After 30 days, we reserve the right to refuse any refund.

Refunds will not be available for DVDs that have been removed from their plastic wrapping. 

Before returning any DVD or Book*, please contact us for proper return and refund procedures. Any returns processed without having emailed customer service beforehand will  not be accepted.

*does not include Instructor Certification manuals which are final sale.

Customers are responsible for return postage fees. Shipping and handling fees are not refunded. Essentrics will refund the amount of the original order minus a minimum $7–10 shipping and handling fee. If you would like to ensure your package gets back to us safely, we recommend shipping with a traceable service and keeping your tracking number for your records. Essentrics is not responsible for lost or missing packages.

For defective disk replacement requests, please fill out this form.

The following products are final sale and cannot be refunded, credited, or exchanged:

• Instructor Certification Material
• Digital E-Courses
• Streaming Memberships